Welcome and thanks for trusting Milkface to help you and your family!

I'm thrilled to offer OHIP covered as well as private pay lactation consults. You have the option to do either in person at our office in Ottawa or virtually from the comfort of your home. Please note that all confirmation emails will say virtual visit even if you're coming in person. It is an OHIP requirement to say virtual visit as that is how the physician joins us. Unless you tell us otherwise, we will expect you in person at our office for the visit.

In Person Appointments

• office is at 1572 Carling Ave, Ottawa
• ample parking is available right in front of our office
• you're welcome to come in just before your appointment time and sit in our common area
• please wear a mask in the clinic
• please remove your outdoor shoes at the front door
• feel free to bring a support person
• please bring any tools you're using regularly or have questions about
• for OHIP covered consults, a physician will join us virtually for part of the appointment
• all visits are 60 min
• if you'll be late, please text 613-596-1170 to let us know

Virtual Appointments

• the OTN link will be emailed to you before the visit, please click it to meet virtually
• feel free to have a support person on hand - they can be very helpful for managing the camera work!
• please have any tools you're using regularly or have questions about available
• for OHIP covered consults, a physician will join us virtually for part of the appointment
• all visits are 60 min
• if you'll be late, please text 613-596-1170 to let us know

For both types of visits, we'll follow your lead on where to spend our time and energy. Visits may include history taking, breast/nipple exam, oral exam, observing a feeding, observing a pumping session, flange fitting, trying interventions and will always include lots of discussion and lots of time for questions!

After your visit, you'll receive a care plan and notes. Please don't hesitate to reach out for clarification on your care plan. While I cannot answer questions on subjects we didn't discuss, follow ups can be booked by texting "FOLLOWUP" to 1-877-822-1105.