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Shipping Information

We’re happy to ship pretty much anywhere in the world and use Canada Post as our standard carrier. We ship from Ottawa, Canada and your order will be processed and sent out to ship within 3 business days. Shipping rates charged are based on actual rates from Canada Post and are determined by what you buy, where you live and what shipping method you choose.
Orders over $99
Within Canada, orders over $99 ship free by the standard shipping method for your country.  Should you return items that bring your purchase under $99, the original shipping charges for the items you kept will be deducted from your return. Free shipping threshold may change during sales.

Shipping is not refundable on returns or exchanges. Please do not return items by writing “Return to Sender” on the package – shipping costs for the return postage will be deducted from your return/exchange. 

Within Ottawa
We’re pleased to offer Ottawa residents some extra perks. Want to pick it up and avoid all shipping charges? No problem, just select Ottawa Local Pick-Up and let us know when you'd like to pick it up.

Within Canada
Expedited Parcel is our standard shipping method in Canada. This traceable method offers insurance and a delivery time guarantee (time guarantee depends on where in Canada you are and varies from 1-6 business days). 

Xpresspost is available as an upgrade when shipping within Canada. To some locations, it’s faster than Expedited and offers the same insurance and tracking information. 

If you need it even faster than Xpresspost, please contact us and we’ll be happy to make arrangements.

Small packets airmail is our standard shipping method to the States. Airmail service generally takes from 5-11 business days and does not include a tracking number. Expedited Parcel is available as an upgrade to Airmail. Expedited Parcel offers tracking information, insurance and a faster delivery time (3-9 business days). 

We rely on Canada Post to guide us to the best balance of pricing and shipping time when shipping outside of North America. Delivery time varies widely depending on where you are. For tracking and insurance, international orders must upgrade to Xpresspost. We make every effort to satisfy our international customers, however due to the variety of international postal services, Milkface cannot be responsible for international shipments. Please contact us for more information.

Shipments outside of Canada may be subject to duties and customs charges, which are the responsibility of the recipient.