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Return Policy


Online Purchases: 

You may return any eligible items for exchange or store credit (excluding applicable shipping fees). Please note that we do not offer refunds. Customer is responsible for return shipping charges for exchanges and returns for store credit. 

 

How do I return?

  • mail your returns back to: Milkface, 1572 Carling Ave, Ottawa, ON, K1Z 7M4
  • Please include a note with your order # and whether you'd like an exchange or store credit

What items are returnable? 

  • unworn, unwashed items with the tags and packaging

What items are non-returnable? 

 The following items cannot be returned:

  • gift cards
  • breast pumps and accessories
  • breastfeeding medical supplies
  • supplements
  • sale items

In Store Purchases Return/Exchange Policy

Thank you for coming in and shopping local! We offer exchanges (or store credit) on unused items with their tags and receipts. Breast pumps, breastfeeding medical supplies and accessories as well as supplements and sale items are final sale. 

Order Cancellation/Changes Policy

Your order is processed in real time - which means that the fulfillment process begins as soon as you place your order. If you notice an error in your order, please contact us immediately so we can change it before your order has shipped out. If you would like to cancel your order, again please notify us as soon as possible. If your order has already shipped, you will need to wait to receive it and it will be processed as a return (see policy above). If your order has not shipped, we can cancel the order - you will be refunded your total amount minus $20 for processing.

 

Lactation Services Cancellation Policy

We understand that things change - especially with a baby! If you need to reschedule or would prefer to move your appointment online, that change can be made at anytime with no penalty.
If you need to cancel your appointment, appointments cancelled with more than 24 hours notice will receive a refund, within 24 hours, will be charged for the appointment. Cancellation of a previously rescheduled appointment at any time will be charged for the appointment.  Please note that messaging support begins immediately and is not eligible for refund.