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Customer Service


Please note we are open Monday-Friday for lactation services by appointment only.

How to Order

We want you to be comfortable. So we've given you lots of ways to order!
  1. Order online - our secure online ordering system is available 24 hours a day/7 days a week to take your order. You will get automatic confirmation that your order has been received.
  2. Call us - give us a call at 613-596-1170. We'd be happy to talk to you.

Our address:

Milkface Nursingwear Inc
1572 Carling Ave,
Ottawa, ON K1Z 7M4 
For breastfeeding help, please make an appointment here.
You can contact us at 613-596-1170 or info@milkface.com with any and all questions!

 

Return Policy - see here

 

Lactation Services Cancellation Policy

We understand that things change - especially with a baby! If you need to reschedule or would prefer to move your appointment online, that change can be made at anytime with no penalty.
If you need to cancel your appointment, appointments cancelled with more than 24 hours notice will receive a refund, within 24 hours, will be charged for the appointment. Cancellation of a previously rescheduled appointment at any time will be charged for the appointment.  Please note that messaging support begins immediately and is not eligible for refund.

Gift Certificates

Milkface Nursingwear gift certificates make a great gift for any mom-to-be or nursing mom. They are e-mailed to you immediately upon purchase and can be used online or in store for all products. They are not applicable to lactation services.

Prices/Currency

All Milkface Nursingwear prices are in Canadian dollars. For an idea of how they will translate to your currency, check out http://www.xe.com/ucc/ Please note that this link is provided as a service only, actual conversion rate is determined by your credit card company at the time of sale.

Sales tax

Milkface Nursingwear is located in Ontario, Canada and as such charges 13% HST to all Ontario customers and 5% GST to all Canadian customers. Customers in Nova Scotia, Newfoundland and New Brunswick are charged 13% HST, customers in British Columbia are charged 12% HST. Those of you elsewhere – no tax for you! However, international orders may be subject to duties and customs charges. These charges are the responsibility of the recipient.

Payment Methods

We accept Visa, MasterCard, American Express, Paypal, Canadian dollar money orders and Canadian dollar personal cheques. Money orders and personal cheques must be mailed to our street address and made payable to Milkface Nursingwear Inc. Personal cheques must be cleared before the order is shipped. This generally takes 7-10 business days. Our paypal address is britt@milkface.com

Bra Sizing

All of our bras are listed by the size from their manufacturer - this means that a 36G in a UK brand may be very different than a 36G from a US brand. Please contact us if you have any questions about this.

Milkface Newsletter

We'd like to keep you updated on the happenings here at Milkface Nursingwear and in the wider world of breastfeeding, subscribe to our e-mail newsletter and we'll keep you in the loop! Our newsletter goes out on a monthly basis and you can unsubscribe at anytime. Remember that your e-mail address will never be given out - the newsletter is covered by our privacy policy.

Security

Your information is safe with us. Your credit card information is encrypted and sent to us on a secure server. Our secure site certificate is issued by Thawte Communications.