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Customer Service

Please see our update re COVID-19 for what we're offering currently!

How to Order

We want you to be comfortable. So we've given you lots of ways to order!
  1. Order online - our secure online ordering system is available 24 hours a day/7 days a week to take your order. You will get automatic confirmation that your order has been received.
  2. Call us - give us a call at 1-866-399-7499 or 613-596-1170. We'd be happy to talk to you.

Mail us - send us a list of what you want, who you are, how you'd like to pay and where you are to

Milkface Nursingwear Inc
1572 Carling Ave,
Ottawa, ON K1Z 7M4 


Online Return Policy

We want you to be happy. In fact, we want you to love your Milkface Nursingwear so much you'll order more and tell all your friends! If you're not completely satisfied, please contact us within 7 days of receiving your order and we can arrange a return or exchange on eligible items. Please note that we cannot refund shipping and handling charges. Personal care items, breast pumps, books, classes and DVDs are not eligible for return or exchange. For orders that received free shipping - should you return items that bring your purchase under the threshold for free shipping, $20 for shipping and handling will be deducted from your return. Online orders are not returnable in person at our stores unless previous arrangements have been made. Items purchased on sale are final sale.

Online Exchange Policy

Wrong size? Changed your mind on the colour? No problem. Please contact us within 7 days of receiving your order and we can arrange an exchange on eligible items. We'll send you what you REALLY want. Shipping for the first exchange is free of charge within Canada, international orders receive $5 off the shipping price of their first exchange. The original shipping and handling charges cannot be refunded. Online orders are not exchangeable in person at our stores unless previous arrangements have been made. 

In Store Purchases Return/Exchange Policy

Thank you for coming in and shopping local! We offer exchanged (or store credit) on unused items with their tags and receipts. Breast pumps and accessories as well as supplements and sale items are final sale.

Order Cancellation/Changes Policy

Your order is processed in real time - which means that the fulfillment process begins as soon as you place your order. If you notice an error in your order, please contact us immediately so we can change it before your order has shipped out. If you would like to cancel your order, again please notify us as soon as possible. If your order has already shipped, you will need to wait to receive it and it will be processed as a return (see policy above). If your order has not shipped, we can cancel the order - you will be refunded your total amount minus $20 for processing.

Lactation Services Cancellation Policy

If you need to reschedule or would prefer to move your appointment to online from in person or vice versa, that change can be made at anytime with no penalty. If you need to cancel your appointment, appointments cancelled with more than 2 business days notice will receive a refund, within 2 business days, you'll receive a store credit.

Gift Certificates

Milkface Nursingwear gift certificates make a great gift for any mom-to-be or nursing mom. They are e-mailed to you immediately upon purchase and can be used online or in store.


All Milkface Nursingwear prices are in Canadian dollars. For an idea of how they will translate to your currency, check out Please note that this link is provided as a service only, actual conversion rate is determined by your credit card company at the time of sale.

Sales tax

Milkface Nursingwear is located in Ontario, Canada and as such charges 13% HST to all Ontario customers and 5% GST to all Canadian customers. Customers in Nova Scotia, Newfoundland and New Brunswick are charged 13% HST, customers in British Columbia are charged 12% HST. Those of you elsewhere – no tax for you! However, international orders may be subject to duties and customs charges. These charges are the responsibility of the recipient.

Payment Methods

We accept Visa, MasterCard, American Express, Paypal, Canadian dollar money orders and Canadian dollar personal cheques. Money orders and personal cheques must be mailed to our street address and made payable to Milkface Nursingwear Inc. Personal cheques must be cleared before the order is shipped. This generally takes 7-10 business days. Our paypal address is


Many products have sizing charts on the product page – the following is just a general guideline. 

Small Medium Large X-Large 2X
Size equivalent: 4-6 8-10 12-14 16-18 20-22
Bust up to: 38” 40.5” 43.5” 46.5” 50.5”
Waist up to: 29” 31.5” 34.5” 37.5” 41.5”
Hips up to: 38” 40.5” 43.5” 46.5” 50.5”

Our clothing is designed to skim your body and make the most of your nursing curves. Get in touch with us if you have specific questions about fit - we've got all the clothing right in front of us and can help you choose the right size.

Bra Sizing

All of our bras are listed by the size from their manufacturer - this means that a 36G in a UK brand may be very different than a 36G from a US brand. Please contact us if you have any questions about this.

Milkface Newsletter

We'd like to keep you updated on the happenings here at Milkface Nursingwear and in the wider world of breastfeeding, subscribe to our e-mail newsletter and we'll keep you in the loop! Our newsletter goes out on a monthly basis and you can unsubscribe at anytime. Remember that your e-mail address will never be given out - the newsletter is covered by our privacy policy.


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