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Customer Service

Please see our update re COVID-19 for what we're offering currently!

How to Order

We want you to be comfortable. So we've given you lots of ways to order!
  1. Order online - our secure online ordering system is available 24 hours a day/7 days a week to take your order. You will get automatic confirmation that your order has been received.
  2. Call us - give us a call at 613-596-1170. We'd be happy to talk to you.

Our address:

Milkface Nursingwear Inc
1572 Carling Ave,
Ottawa, ON K1Z 7M4 
We're open by appointment Monday-Friday - you can book appointments for shopping or for breastfeeding help. You can contact us at 613-596-1170 or info@milkface.com with any and all questions!

 

Online Return Policy

Please contact us within 7 days of receiving your order if you're not satisfied and we can arrange an exchange or store credit on eligible items. Please note that we cannot refund shipping and handling charges. Breast pumps, breastfeeding medical supplies and accessories as well as supplements and sale items are final sale. For orders that received free shipping - should you return items that bring your purchase under the threshold for free shipping, $20 for shipping and handling will be deducted from your store credit. Online orders are not returnable in person at our store unless previous arrangements have been made. 

Online Exchange Policy

Wrong size? Changed your mind on the colour? No problem. Please contact us within 7 days of receiving your order and we can arrange an exchange on eligible items. We'll send you what you REALLY want. The original shipping and handling charges cannot be refunded. Online orders are not exchangeable in person at our store unless previous arrangements have been made. 

In Store Purchases Return/Exchange Policy

Thank you for coming in and shopping local! We offer exchanges (or store credit) on unused items with their tags and receipts. Breast pumps, breastfeeding medical supplies and accessories as well as supplements and sale items are final sale.

Order Cancellation/Changes Policy

Your order is processed in real time - which means that the fulfillment process begins as soon as you place your order. If you notice an error in your order, please contact us immediately so we can change it before your order has shipped out. If you would like to cancel your order, again please notify us as soon as possible. If your order has already shipped, you will need to wait to receive it and it will be processed as a return (see policy above). If your order has not shipped, we can cancel the order - you will be refunded your total amount minus $20 for processing.

Lactation Services Cancellation Policy

If you need to reschedule or would prefer to move your appointment to online from in person or vice versa, that change can be made at anytime with no penalty. If you need to cancel your appointment, appointments cancelled with more than 2 business days notice will receive a refund, within 2 business days, you'll receive a store credit.

Gift Certificates

Milkface Nursingwear gift certificates make a great gift for any mom-to-be or nursing mom. They are e-mailed to you immediately upon purchase and can be used online or in store.

Prices/Currency

All Milkface Nursingwear prices are in Canadian dollars. For an idea of how they will translate to your currency, check out http://www.xe.com/ucc/ Please note that this link is provided as a service only, actual conversion rate is determined by your credit card company at the time of sale.

Sales tax

Milkface Nursingwear is located in Ontario, Canada and as such charges 13% HST to all Ontario customers and 5% GST to all Canadian customers. Customers in Nova Scotia, Newfoundland and New Brunswick are charged 13% HST, customers in British Columbia are charged 12% HST. Those of you elsewhere – no tax for you! However, international orders may be subject to duties and customs charges. These charges are the responsibility of the recipient.

Payment Methods

We accept Visa, MasterCard, American Express, Paypal, Canadian dollar money orders and Canadian dollar personal cheques. Money orders and personal cheques must be mailed to our street address and made payable to Milkface Nursingwear Inc. Personal cheques must be cleared before the order is shipped. This generally takes 7-10 business days. Our paypal address is britt@milkface.com

Bra Sizing

All of our bras are listed by the size from their manufacturer - this means that a 36G in a UK brand may be very different than a 36G from a US brand. Please contact us if you have any questions about this.

Milkface Newsletter

We'd like to keep you updated on the happenings here at Milkface Nursingwear and in the wider world of breastfeeding, subscribe to our e-mail newsletter and we'll keep you in the loop! Our newsletter goes out on a monthly basis and you can unsubscribe at anytime. Remember that your e-mail address will never be given out - the newsletter is covered by our privacy policy.

Security

Your information is safe with us. Your credit card information is encrypted and sent to us on a secure server. Our secure site certificate is issued by Thawte Communications.

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